Good questions, straight answers

Pet parents, veterinary clinics and veterinarians, animal rescuers, foster caregivers, breeders, shelters, and multi-pet households. If you look after animals, it's built for you.

Yes. Pet 24-7 is available across India on the App Store and Google Play. Pet owners and veterinary clinics get the same features and services wherever they are.

Yes — Pet 24-7 is free to download and use. Records, reminders and secure document storage are free forever. Premium features, including unlimited 24/7 vet consults, are available whenever you'd like to upgrade.

Download Pet 24-7 from Google Play or the App Store, create your account, add your pet, upload any existing medical records, and link your veterinary clinic. Most people are set up in a few minutes.

Pets fall ill at any hour — the clinic might be closed, but care needn't stop. Pet 24-7 gives you 24/7 access to veterinary support at an accessible price, and keeps everything organised in one place so you never lose vaccination records, forget preventive treatments, or struggle to remember medical history.

Vaccination history, medical records, prescriptions, laboratory reports, preventive care schedules, allergies, weight history, surgery records and medication details — all stored securely.

Yes. Pet 24-7 automatically reminds you about vaccinations, deworming, tick and flea treatments, follow-up visits and other scheduled preventive care. Just keep notifications switched on for the app.

Absolutely. Create a separate profile for each of your pets and switch between them easily.

Yes. Upload existing prescriptions, reports and vaccination cards so your pet's complete history lives in one digital timeline.

The AI Symptom Checker helps you understand your pet's symptoms by asking the right questions and giving educational guidance tailored to your pet. It helps you decide whether to monitor at home, book a consultation, or seek urgent care — and it takes the terror out of midnight Googling. It supports pet owners; it never replaces a licensed veterinarian or provides a diagnosis.

No. The AI Symptom Checker is designed to educate and assist — never to diagnose or prescribe. Serious illness and emergencies should always be evaluated by a licensed veterinarian, and the app is built to get you to one faster.

Yes. Pet 24-7 gives you access to licensed veterinarians through our 24/7 telemedicine team — late at night, on weekends, during holidays, and especially when your regular clinic is unavailable.

Your vet can never be replaced — but clinics have opening hours and illnesses don't. Pet 24-7 connects you to a vet team around the clock, keeps your own clinic in the loop, and takes the anxiety out of the hours in between visits.

Your pet's health records stay with you. Connect your pet's profile to a new veterinarian and your complete medical history comes with you.

An internet connection is required to access your pet's records and use app features.

Your pet's records are securely linked to your account, not your device. Sign in on a new phone and everything is right where you left it.

Yes. Pet 24-7 is designed for all companion animals — dogs, cats, birds, rabbits and more.

Yes. You can export your pet's records to a PDF whenever you need them — for travel, insurance, or a new clinic.

Preventive care keeps pets healthy by making sure vaccinations, deworming, parasite control and routine check-ups are never missed. Pet 24-7 keeps it all on schedule with automatic reminders.

The AI Symptom Checker helps you assess your pet's condition and guides your next steps, and our 24/7 telemedicine team is there for immediate veterinary guidance — including a clear, honest steer on whether urgent in-person care is needed.

Yes. Pet 24-7 works well for breeders, rescue organisations, foster caregivers, shelters, and anyone responsible for multiple animals.

Yes. Create your account and use everything — records, reminders, the AI Symptom Checker and our 24/7 vet team. If your clinic joins later, link them in the app and your pet's records connect to their practice automatically.

Pet 24-7 turns your practice into a digitally connected clinic at no cost. Your clinic becomes available to clients 24/7 through the platform, and your team gets an AI-powered assistant, digital health records, automated reminders and stronger client engagement — without extra infrastructure or staffing. Full details at vet24-7.in.

No. Pet 24-7 is designed to support veterinary practices, never to compete with them. Every feature strengthens the relationship between veterinarians and their clients.

No. Pet 24-7 works independently and doesn't require you to replace your existing practice management system.

It keeps your clinic connected to pet owners between visits — automated reminders, digital records, preventive care tracking, educational content and ongoing engagement, all under your clinic's name.

Yes. Routine questions, reminders and record requests are handled digitally, so your team spends more time on patient care and less on the phone.

Yes. Veterinarians and authorised clinic team members access clinic features based on their assigned roles.

Yes — it's been developed to assist veterinary workflows using veterinary knowledge and clinical guidance. It supports, but never replaces, professional clinical judgement.

Yes. The platform includes AI tools that assist in interpreting laboratory reports, prescriptions and medical documents — with the attending veterinarian always in charge.

No. Treatment decisions always remain the responsibility of the attending veterinarian.

Yes. Your pet's health records and your personal information are stored securely using industry-standard security practices, certified to ISO 27001.

You do. You retain ownership of your pet's information; Pet 24-7 securely stores and processes it to provide the services you use.

Your information is never sold. It is shared only with your authorised veterinary clinic or healthcare providers, and only when necessary to deliver the services you've requested.

Yes. You can request deletion of your account and associated data in accordance with applicable privacy regulations and our policies.

Through the Help section in the app, or via info@pet24-7.com.